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Ubuntu Desktop Support: Even If No One Wins Big, Everyone Still Wins

As Computerworld's Steven J. Vaughan-Nichols explains, Canonical has always offered commercial support for Linux, though its services largely targeted the enterprise market. Today, Canonical is announcing its plan to extend commercial support services to Ubuntu desktop users: individuals and small- and mid-sized businesses desiring a dedicated helping hand with Ubuntu installation, data migration, and network configuration.

Canonical offers three levels of support -- starter, advanced, and professional (the comparison chart breaks down coverage nicely) -- for one- or three- year periods.



Funambol Brings Open Source Mobile Cloud Sync to mVoIP

When I heard that Funambol was rolling out an open source mobile cloud sync service for mobile VoIP users, I'll be honest -- I wasn't thinking about the open code, or about how much easier it would make contacting people worldwide over a diverse array of devices. I immediately thought of my dad.

He could very well be just like your dad, or mom, or you. He likes gadgets, and if the gadgets beep, flash, or vibrate at a random enough interval to make my mom grind her teeth or clutch her ears, he likes them even more. However, he's got two things working against him -- he's not blessed in the patience department (like my mom, it would seem) and he's got arthritic hands to the point of immobility. As such, his work-issued Blackberry wasn't nearly as useful as his old Palm Pilot when it came to being an electronic memory. It was merely a phone he couldn't dial all that easily.

He was delighted when I showed him Skype, and was flattered when all these young women he didn't know kept calling. The novelty gave way to annoyance when he realized he must know some people on Skype, but finding and connecting with them took patience.

New mVoIP users start with a blank address book, and many mVoIP services can't sync existing contact information from cell phones or other address books. Funambol's mVoIP enables service providers to allow syncing from address books and social networks -- so that an address change made anywhere (say, a contact's Facebook profile or the Funambol web portal) updates all associated devices.



Tux in Your Wallet? Proceeds From Penguin-clad Credit Card Benefit Open Source Community

There are very few reasons I'd sign on for YACC (not that YACC -- I'm talking about Yet Another Credit Card ). The Linux Foundation is making my unwavering resolve on this front feel a little less resolute today.

The Linux Foundation is rolling out its Tux-adorned Visa Platinum Card. Through a partnership with CardPartner, Inc. and UMB Bank, the Foundation will receive $50 for each activated card and a percentage from every purchase made with the card. All of the proceeds from these cards will be used to create community technical events, as well as provide travel grants to open source innovators. Because no one wants a Tux-carrying card holder to rack up huge amounts of credit card debt in order to support these services, these proceeds will be combined with the funds raised from membership dues, Linux.com advertising, and event revenues.



Ubuntu Enterprise Cloud Services Helps Users Build (and Support) Private Clouds

While it may be a completely philosophical debate whether the universe is turtles all the way down, it's a lot less existential to imagine that the internet is clouds all the way up. In April, Canonical previewed its Ubuntu Enterprise Cloud (affectionately known as UEC), a system designed to simplify the creation, optimization, and management of cloud environments for private organizations. The interface and functionality of UEC is similar to the Amazon EC2 infrastructure, uses in-house hardware running Ubuntu Server Edition 9.04, and is powered by Eucalyptus Systems cloud computing tools.

Today Canonical officially launched the UEC service, including generalized tech support, consultancy and deployment services. Although UEC support is a joint offering from Eucalyptus Systems and Canonical, the Canonical team will act as the primary contact point in order to simplify and streamline support transactions.



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