Red Hat Seeks Wish List Items from Customers for RHEL 7

by Sam Dean - Aug. 31, 2011Comments (3)

There are strong signs that Red Hat is approaching the next wave of its considerably successful business story. As CEO Jim Whitehurst has noted, virtualization is emerging as a big concern for the company going forward, as it increasingly squares off with VMware in that space. And recently, although his position is arguable, he contended that both the PC and fat client operating systems are headed for obsolescence. But let's not forget that Red Hat is an operating system-centric company, and it can take lessons from other technology companies that have specialized in operating systems, including Microsoft and Apple. Those companies have always kept close ties with customers when it comes to additions to operating system updates, and Red Hat is taking that job seriously, too.

As Red Hat prepares its Red Hat Enterprise Linux (RHEL) 7 OS, it is reaching out to customers for wish lists and more. According to a statement from the company:

"Since its inception, Red Hat has always operated in a truly transparent and collaborative way -- the open source way -- and this is especially apparent in the way we approach product development," said Jim Totton, vice president and general manager, Platform Business Unit, Red Hat. "We welcome all of our customers and partners to participate in the Red Hat Enterprise Linux 7 Ideas group and collaborate with other users and Red Hat engineering to make the next version of our enterprise operating system better than ever."

Red Hat has implemented a discussion group in its Customer Portal for RHEL 7, and it's worth remembering that this effort ultimately benefits the company in terms of reducing the need for support. Red Hat specializes in support subscriptions, and regularly renews subscriptions from its top customers. We've already noted how the company has increasingly boosted its training offerings, including free webcasts, and these, too, reduce the company's support burden in the long run.

Microsoft and Apple have significant presences in enterprises and organizations partially because they have invested in customer feedback, usability testing, and other forms of customer outreach over the years. Going forward, Red Hat is going to have to do more of the same.



Mark Hinkle uses OStatic to support Open Source, ask and answer questions and stay informed. What about you?



3 Comments
 

Ostatic is becoming mouthpiece or Press Release site for Redhat lately. If we need to read about redhat we would go to redhat.com. We dont need to come to ostatic to read that.


0 Votes

You say it like it's a bad thing :)


Jokes aside, OSStatic has been rather vendor ambivalent. No idea what you're talking about. Just because there've been several more RH related articles as of late doesn't mean that the system is broken... It just means that there was more happening than usual.


I mean, hell, there's a plethora of sites out there that are basically free advertising/pushers for MS. This sort of stuff happens all the time.


If you want to read about other things, go to another site, or choose different articles? Less qq, moar pewpew.


0 Votes

Is that you Whitehurst?


0 Votes
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